Privacy Policy

GestioneCanale S.r.l. ("we," "us," or "our") is committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, and safeguard the personal data you provide when using our online platform and software services related to hotel channel management, real-time inventory synchronization, booking engine integration, multi-platform distribution, analytics, reporting tools, and customer support solutions.

Information We Collect
We collect personal data that you voluntarily provide when registering for our services, contacting customer support, or interacting with our platform. This data may include your name, contact details, company information, account credentials, and any other information necessary to deliver and improve our services. Additionally, we may collect technical data such as IP addresses, browser type, device identifiers, and usage information to enhance service performance and security.

Legal Basis for Processing
We process your personal data on the basis of your consent, performance of a contract, compliance with legal obligations, legitimate interests related to service improvement and fraud prevention, and where necessary to protect vital interests.

Use of Personal Data
Your data is used to:

• Provide and maintain our services
• Manage your account and deliver customer support
• Facilitate communication and respond to inquiries
• Improve our software and user experience through analytics
• Fulfill contractual obligations and comply with legal requirements
• Protect the security and integrity of our platform

We do not use your personal data for marketing purposes without your explicit consent.

Data Sharing and Disclosure
We may share personal data with trusted third-party service providers who assist in delivering our services, such as IT hosting, payment processing, and customer support. All our partners are obligated to keep your information confidential and use it only for specified purposes. We do not sell or rent your personal data to third parties.

International Data Transfers
Where personal data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place to protect your privacy in accordance with GDPR requirements.

Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights
Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

• Right of access to your data
• Right to rectification of inaccurate information
• Right to erasure or to be forgotten in certain circumstances
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent at any time without affecting processing prior to withdrawal

To exercise any of these rights, please contact us through appropriate channels.

Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Access to personal data is limited to authorized personnel who require it to perform their job duties.

Cookies and Tracking Technologies
Our platform may use cookies and similar technologies to enhance user experience, analyze usage patterns, and support essential functionality. Detailed information about our use of cookies is available in our Cookie Policy.

Children’s Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that personal data of a child has been collected without verification of parental consent, we will take steps to delete the information.

Changes to This Privacy Policy
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this policy regularly to stay informed about how we protect your information.

Contact Information
If you have questions or concerns about this privacy policy or our data practices, you may contact GestioneCanale S.r.l. at:
47 Via Vittorio Veneto, 3rd Floor, Milan, Lombardy, 20121, Italy.

By using our online platform, you acknowledge that you have read and understood this privacy policy and agree to the processing of your personal data as described herein.